Privacy Policy
VietnamVisaHelp.com | Last updated: January 13, 2026
We respect your privacy and protect your personal data.
What Data We Collect
We may collect:
- Name, nationality, date of birth
- Passport and visa details
- Email, phone number
- Payment information (processed securely by third parties)
- IP address and website usage data
Why We Collect It
We use your data to:
- Process visa assistance requests
- Communicate with you
- Improve our website
- Meet legal obligations
Legal Basis (GDPR)
We process data based on:
- Your consent
- Contract necessity
- Legal obligations
- Legitimate business interests
Who We Share Data With
We may share data with:
- Vietnamese authorities (for visa processing)
- Payment processors (Stripe, PayPal)
- IT and hosting providers
- Legal authorities when required
We never sell your data.
SMS/Mobile Communications
When you provide your mobile phone number and opt-in to receive SMS messages from VietnamVisaHelp.com:
- We use your mobile number solely to send visa application updates, status notifications, and important travel alerts
- Your mobile phone number and SMS consent will never be shared with or sold to third parties for marketing purposes
- We do not share your mobile information with lead generators or data brokers
- Message frequency varies based on your application status
- Message and data rates may apply
To opt out of SMS messages, reply STOP to any message. For help, reply HELP or contact support@vietnamvisahelp.com.
International Transfers
Your data may be processed outside your country. We use safeguards compliant with GDPR where applicable.
Data Retention
We keep data only as long as necessary for:
- Service delivery
- Legal compliance
- Dispute resolution
Your Rights (GDPR)
You may request:
- Access to your data
- Corrections
- Deletion
- Withdrawal of consent
Contact us to exercise your rights.
Security
We use technical and organizational measures to protect your data, but no system is 100% secure.
Contact
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:
- Email: support@vietnamvisahelp.com
- Privacy Inquiries: privacy@vietnamvisahelp.com
- WhatsApp: +84 70 5549868
- Website: www.vietnamvisahelp.com
- Address: Park 7 Building, Floor 38, Vinhomes Central Park, 720A, Binh Thanh District, Ho Chi Minh City, Vietnam